Three Qualities to Look for in a Managed Services Provider

May 24, 2021
Mike Kaufman

Businesses of all types and sizes find themselves relying more and more on technology.  To stay functional, every modern company needs some type of IT assistance. Running a company is challenging enough without dealing with constant technology headaches. But once you decide you’re ready to hand off some or all of your IT responsibility to a managed services provider, how do you figure out who to talk to when there are so many choices?  It can be daunting to evaluate and select the right technology partner for your business.

Below are three key characteristics to consider when deciding on a managed services provider.

1: Industry Expertise

Start by checking potential MSPs to be sure they’re familiar with your industry. So many generic MSPs really aren’t able to address industry-specific problems that might arise. With industry expertise comes knowledge of the ins and outs of your technology. This means knowing what requirements a particular piece of software needs to operate smoothly or which upgrades are necessary in order continue business as usual. The goals should be to keep your infrastructure healthy and eliminate downtime. When you partner with an MSP that knows the platforms your business runs, you gain confidence in the health of your technology.

2: Responsive Hotline Support

This builds upon the previous point, in that industry expertise is also extremely valuable in a hotline support team. A team of technology experts who can answer your calls quickly and efficiently should be another key factor in your evaluation of MSPs. Not all help desks are created equally, and unfortunately some businesses find themselves getting used to long wait times and speaking with people who can’t directly address their issues.

A good technology partner brings a full bench of support to every customer support issue. Whether a request is best resolved by a network engineer, an application consultant, or a software engineer, this program ensures that the appropriate resource is assigned to you. Be sure your new MSP has a proven case management and escalation protocol for timely and efficient issue resolution.

3: Remote Monitoring

Active monitoring and management of your system will keep it running smoothly. Remote monitoring items can include a cloud environment or server hardware, operating system status, and network performance. An MSP can also give you additional support such as database troubleshooting related to system uptime. You also might ask the providers if they can give you timely notice of developing issues, provide security, and perform regular system maintenance.

Providers now need to be able to offer a multi-layered approach to ensure each customer’s success. As with any partnership, you want to be positive the MSP you choose fits your needs and understands your overall business goals.

Because Aktion excels at each point listed above, we believe that these unique qualities set us apart from the competition. Our experience as a technology provider focused on the construction, distribution and manufacturing industries gives our customers complete technology peace of mind. Our goal is to protect your technology, both primary business applications and the platform that they run on.

If you’d like to discuss Aktion’s Managed Services features and benefits, please reach out and I’d be happy to get you started on your Managed Services journey.