Customer Support

Aktion is committed to providing superior technical support and above-expectation service. To help us accomplish this, please review this information and follow the outlined processes when engaging with Aktion Support.

HOW SHOULD YOU CONTACT AKTION SUPPORT?
If your system or server is down, please call Aktion Support at 888.865.9425.

For all other issues, choose an option below that best suits your schedule:

  • Log-in to the Customer Support Portal and create a case
  • Email the Support Team to create a case
  • Call the Support Hotline

WHAT INFORMATION DOES AKTION NEED?
Please provide the following information:

  • Your full name
  • Company name
  • Your phone number
  • Your email address
  • Your preferred contact method
  • Issue/incident description
  • Level of urgency/impact on your business

WILL YOU BE BILLED?
Billing is determined by the level of support contracted and identified in your Aktion Support Agreement.

IS SUPPORT LIMITED TO A SPECIFIC SERVICE?
Support is available for software, Cloud Services, and IT infrastructure issues.

Contact Support

Online Customer Support Portal: https://support.aktion.com

Email support@aktion.com to request access to the online Support Portal. An ID and password will be provided.

Email Support: support@aktion.com

Standard Hours Phone Support: 888.865.9425

After Hours Phone Support: 419.794.2594

Support Hours

Standard Support Hours:
Monday – Friday  8:00 am –5:00 pm EST

Extended Support Hours for Infor FACTS/SX.e/CSD customers only:
Monday – Friday  5:00 pm –8:00 pm EST

After Hours Support: 

Only the following support types are provided after hours:

Aktion Cloud Hosting – Server Down

ERP Application (on-premise) – Server Down

Aktion Ultimate Managed Care – Server Down

We are committed to providing best effort to resolve ERP applications down due to an application or server error and support is subject to availability of resources.