Aktion is committed to providing superior technical support and above-expectation service. To help us accomplish this, please review this information and follow the outlined processes when engaging with Aktion Support.
HOW SHOULD YOU CONTACT US? Choose the option that best suits your schedule. You can:
Log-in to the Customer Support Portal and create a case
Email the Support Team to create a case
Call the Support Hotline
WHAT INFORMATION DO YOU NEED? Please provide the following information:
Your full name
Your phone number
Your email address
Your preferred contact method
Level of urgency/impact on your business
WILL YOU BE BILLED? Billing is determined by the level of support contracted and identified in your Aktion Support Agreement.
IS SUPPORT LIMITED TO A SPECIFIC SERVICE? Support is available for software, Cloud Services, and IT infrastructure issues.