Ten with Tony: A Day in the Life of an Aktion Support Case

Want to get more out of your Aktion Support experience? In just ten minutes, Tony Wilson will walk through how Aktion Support works and how to get help faster. In this quick session, you’ll learn:

• How support tiers and escalation levels work
• A “day in the life” of a support case—from open to close
• How many people may be involved behind the scenes
• When calling Support matters most for urgent issues
• What to expect around response times and recent improvements