Maumee, OH, March 6, 2020 – Aktion Associates, Inc., national software reseller and IT infrastructure provider focused on the Construction, Distribution and Manufacturing industries, announced today the launch of its new Aktion Managed Platform and Application Service (PAS) Plan. The Aktion Managed PAS Plan provides maximized uptime and operational support of Aktion-certified Sage CRE and Infor Distribution ERP software solutions and the platforms on which they run. Aktion is responsible for managing the ERP solution and ensuring availability whether it’s deployed on-premise or in the cloud. Modern Construction, Distribution and Manufacturing firms choose Aktion’s Managed PAS Plan to mitigate risk, reduce IT expenses and improve operational uptime.
“Modern businesses want to focus on what they do best and what makes them successful, not on managing an IT environment,” said Aktion CEO Scott Irwin. “That’s where we come in. Customers partner with Aktion because of our extensive industry, ERP software, and platform expertise,” he added. “The Managed PAS Plan delivers complete peace of mind without the worry of downtime, lost data or security breaches,” Scott said.
“Another unique and important aspect of the plan is our commitment to collaboration,” said Cloud & Managed Service Practice Manager Mike Kaufman. “Our software and network engineers partner with customers’ current IT support to ensure we have complete technology landscape coverage.”
In addition to platform optimization, customers receive ERP operational management including troubleshooting of unexpected results or errors, identification and reporting of defects to the software vendor, assistance with alternative solutions/workarounds where possible until the defect is corrected, and application of vendor-supplied software patches.
Other features of the Aktion Managed PAS Plan include 24/7 advanced monitoring and security, proactive issue resolution, back up and disaster recovery, and hotline support.
The Managed PAS Plan is one of four Aktion Managed Service offerings. Other Managed Service plans include Aktion Proactive IT, Aktion Ultimate Remote IT and Aktion Ultimate On-Site IT. Unlike the Managed PAS plan, each of these is geared toward managing the entirety of the customers’ network and infrastructure.
“Technology innovation is always a catalyst for change and businesses need to adopt new technologies to succeed,” Mike said. “With innovation comes a need for experienced, line-of-business platform and application support. Many companies simply don’t have the time or in-house expertise to manage the most important pieces of their information technology. Customers need a technology partner who not only understands their critical applications and environment, but their industry too,” Mike added.
About Aktion Associates
In business since 1979, Aktion Associates Inc., is a national software reseller and IT system integrator focused on the Construction, Distribution and Manufacturing industries. We partner with innovative technology providers to deliver vertical-specific business ERP applications. Company-owned data centers provide secure cloud hosting, disaster recovery and back up services, and the Network Operations Center (NOC) monitors managed services clients. Aktion is an IT infrastructure provider for IBM, HP, Lenovo, Cisco, VMware and Microsoft technologies. Other deliverables include network engineering, software engineering, and on-premise IT support. Visit www.aktion.com.
About Mike Kaufman
Mike is responsible for supporting the sales and service teams that deliver Aktion’s Cloud Hosting and Managed Services. He also manages much of the customer experience as they onboard into these programs. An experienced IT administrator, Mike is an operations professional skilled in business processes, data center set up and network architecture. Mike has a Bachelor of Arts degree from LSU. He is a featured Aktion blog author and his blogs can be found at The Aktion Associates Blog.
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