Companies frequently prioritize the functionalities of ERP software while neglecting to consider the individual user experience. Regrettably, this oversight regarding the connection between end-user satisfaction and overall business results exposes companies to significant risks.
When ERP software fails to meet users’ expectations, they tend to avoid it and resort to manual workarounds, leading to higher error rates and isolated information. As a result, companies should assess the usability of ERP systems from various angles during the evaluation process, ensuring they understand how the software handles essential operations.
Acumatica ensures optimal usability for employees and departments by empowering a wide range of users to efficiently accomplish their tasks with minimal learning effort and without the need for IT support.
Discover how usability expectations vary between users based on their roles, departments, and backgrounds with this ebook.