Long gone are the days when distributors could rely on phone orders or counter and show room sales. Distributors need to embrace a true omni-channel sales approach in order to support all the ways your customer wants to do business—be it in person, online, or via mobile devices. A consistent customer experience across all channels is an absolute must, because it’s what your customers expect.
This shift is a complete digital transformation of the wholesale distribution industry. It opens the door to setting you apart, by allowing you to create new data-driven ways to deliver and elevate service levels for a hugely improved customer experience. You’ll even find this lays the foundation for future growth by creating new business opportunities.
Learn more about the New Face of Distribution with this download from Infor.