Our response to COVID-19

Aktion's commitment to the health and safety of our community.

UPDATED July 3, 2020

At Aktion Associates, the health and well-being of our employees, customers and communities is a top priority. While COVID-19 continues to impact us all, Aktion is committed to being responsive to the needs of our entire community and ensuring business continuity.

As a national Value Added Reseller (VAR) and cloud hosting & managed service provider for industry-specific ERP software, Aktion already has in place business continuity plans for a wide variety of situations.

At this time, we’ve instituted several measures to ensure sustained support of our Cloud & Managed Service customers, the safety and health of our employees, and the support of customers who use our ERP software to run their business.

With guidance provided by the Centers for Disease Control (CDC), we feel it is important to share with you the steps we’re taking and the protocols in place to keep everyone safe and healthy.

Effective Monday, March 16, 2020, through June 14, 2020, Aktion implemented a work restriction policy. We asked all employees who work in the four physical office locations to work from home. The exceptions to this policy were Aktion’s Data Center and Network Operations Center (NOC) employees. The work from home restriction did not apply to these employees. With more than 500 customers who rely on our NOC for daily systems operation, our goal is to continue to provide this service in an uninterrupted fashion. Aktion’s cloud hosting operations are supported in two domestic data center locations in Maumee, Ohio, and Charlotte, North Carolina, and are operated in accordance with Soc 1 Type 2 compliance audits.

As of today, our Maumee, Arizona and North Carolina offices have re-opened. Employees working from these offices may return to work at their discretion or continue to work from home. For personnel reporting to offices, we have implemented safety precautions including a requirement to wear a protective mask and practice social distancing while in the office. We plan to re-open the New York office on Sept. 1.

Additionally, we have implemented travel restrictions for all employees through July 31. If it is necessary for an employee to travel to a customer location and be onsite, we’re requiring customers to provide Aktion with a “consent to travel” request. This request can be a simple email acknowledgment from the customer providing written approval for an Aktion employee to be onsite at their facility.

Aktion’s travel restrictions are at the discretion of the Aktion employee. This means should the employee choose to travel or go onsite to a customer facility, the employee is doing so at his/her discretion. For personnel going onsite, we require that a protective mask is worn and to maintain physical distancing.

We already have in place a business structure that facilitates remote interaction and engagement. We utilize leading provider services and best practices in employee technology assets such as video and online meetings.  These tools allow our staff to deliver customer support without requiring travel or an onsite visit.

The work restriction policy is aimed at protecting our two greatest assets, our employees and customers. We’re committed to providing system uptime and business continuity to our customers while at the same time protecting employee health and safety.

Should you have questions related to the impact of COVID-19, please contact your local account team or send an email to hotline@aktion.com.