Gem Cabinets, the largest cabinet supplier in the Edmonton Metro area, has built a strong reputation serving homeowners, designers, and homebuilders across Central and Northern Alberta. As the business expanded, however, its internal systems struggled to keep pace with operational complexity.
The company had been operating two disconnected legacy systems—BP Logics for operations and Microsoft Great Plains for accounting—connected by a fragile custom bridge. As the organization grew, added employees, and acquired another branch, the limitations of this architecture became increasingly apparent.
Industry: Cabinet Supply, Custom Millwork & Installation
Headquarters: Edmonton, AB, Canada
Solutions: Acumatica Construction Edition ↗
Website: gemcabinets.com ↗
To support future growth and eliminate operational silos, Gem Cabinets selected Acumatica Cloud ERP and partnered with Aktion Associates for implementation.
The transition replaced fragmented systems with a unified, cloud-based platform that now connects accounting, sales, inventory, field service, and project operations. Today, Gem Cabinets operates with enterprise-wide visibility, stronger inventory discipline, and real-time profitability insights that support better decision-making across the organization.
By migrating Acumatica with Aktion, Gem Cabinets achieved:
Founded in 1977, Gem Cabinets grew from a small three-person operation into an industry leader in cabinet supply and custom millwork. With more than 160 employees, two showrooms, a 12,000-square-foot custom millwork facility, and dozens of subcontractors working in the field, the organization had become far more complex than its legacy systems could support. These systems were connected by a custom-built bridge designed to transfer data between them. Over time, the bridge became increasingly unreliable and difficult to maintain.
This created several operational challenges.
Employees had to enter information into both systems, increasing administrative work and creating opportunities for errors in the environment
Each department could only see its own forms and data. Sales teams lacked visibility into project costs; service teams could not see budgets, and finance had limited insight into inventory levels.
When Gem acquired another company operating a different version of its legacy software, consolidating operations across systems became even more complicated.
When employees who originally built the system bridge left the organization, new team members quickly questioned why the company relied on such a fragile architecture.
Despite holding significant stock, Gem was tracking less than $500,000 of inventory in its systems.
Gem Cabinets evaluated five to six ERP platforms, with the evaluation team including Eric Moon (Process & Systems Integration Manager), Jonas Derksen (VP Operations), Geoff Furminger (Business Analyst), and Lenka Lauzon (VP Finance).
Acumatica ultimately emerged as the best fit for several key reasons.
After selecting Acumatica, Gem interviewed multiple value-added resellers before choosing Aktion Associates as its implementation partner.
Aktion distinguished itself through a consultative approach that prioritized understanding Gem’s business challenges before recommending solutions.
The Aktion implementation team worked closely with Gem leadership to align the system with best-practice workflows rather than replicating inefficient legacy processes. As a result, the system was implemented largely out-of-the-box with minimal customization.
Despite the scale of the transition, the go-live experience was smooth and uneventful.
Two years after implementation, the impact of Acumatica and Aktion is visible across every department at Gem Cabinets.
Before implementing Acumatica, Gem was tracking less than $500,000 in physical stock for their custom ordered projects, while maintaining more than 2,000 cabinets in inventory within their Stocked-to-Go product line as a buffer against uncertainty in the Stocked-to-Go program.
With real-time inventory visibility now available, Gem has reduced the physical cabinet count within their Stocked-to-Go product line to approximately 800 units, while increasing the total tracked inventory value of this program to over $2.5 million – that includes custom ordered projects.
This shift freed warehouse space, improved reporting accuracy, and reduced capital tied up in excess inventory.
Before implementing Acumatica, departments at Gem Cabinets operated largely in isolation. Each team had access only to its own forms and data, limiting visibility into the broader business. Sales teams couldn’t easily see project costs; service teams lacked insight into budgets, and leadership had limited visibility into how operational decisions affected profitability.
With Acumatica, that environment has changed dramatically. Employees across the organization can now view project budgets, inventory levels, operational metrics, and financial performance in real time. Field service operations are also fully connected, with more than 80 subcontractors using the Acumatica Field Service mobile app to receive work orders, log time, and report job progress directly from the field.
This shared visibility has fundamentally changed how decisions are made throughout the organization. Teams can now identify margin erosion early, monitor project performance as work progresses, and make adjustments before small issues turn into larger financial problems.
Greater transparency has also increased accountability and empowered employees to think more strategically about their roles and the impact of their decisions on the business.
Two years after go-live, Gem Cabinets continues to work closely with Aktion Associates for system support, upgrades, and ongoing optimization. Because many of the same consultants who led the original implementation remain involved, the team already understands how Gem operates and why the system is configured the way it is.
That continuity has proven especially valuable as Gem evolves its processes and adopts new Acumatica capabilities. Instead of starting from scratch with each request, the Aktion team can quickly diagnose issues, recommend improvements, and help the organization move forward with confidence.
Today, Gem views Aktion not simply as a software partner, but as a trusted advisor helping the company continue to refine its processes and maximize the value of its Acumatica platform.
Gem Cabinets has moved from two disconnected legacy systems and limited operational visibility to a unified cloud ERP platform that supports every department across the business.
With Acumatica and Aktion, the company has eliminated data silos across the organization, reduced inventory by 60 percent while improving reporting accuracy, connected office, warehouse, and field teams on a single platform, enabled real-time project profitability tracking, and elevated operational awareness across the entire workforce.
Today, Gem Cabinets operates with the systems, visibility, and data discipline needed to support its next phase of growth.
If your organization is facing ERP limitations, Aktion brings the industry expertise, honest guidance, and full‑stack capabilities to help you modernize with confidence.
