Aktion Customer Support
Aktion is committed to providing superior technical support and above-expectation service.
HOW SHOULD YOU CONTACT US?
Choose the option that best suits your schedule.
- Log-in to the Customer Support Portal and create a case
- Email the Support Team to create a case
- Call the Support Hotline
WHAT INFORMATION DO YOU NEED?
Please provide the following information:
- Your full name
- Company name
- Your phone number
- Your email address
- Your preferred contact method
- Issue/incident description
- Level of urgency/impact to your business
WILL YOU BE BILLED?
Billing is determined by the level of support contracted and identified in your Aktion Support Agreement.
IS SUPPORT LIMITED TO A SPECIFIC SERVICE?
Support is available for software, Cloud Services and IT infrastructure issues.
How & When to Contact Support
Aktion Hotline Support: 888.865.9425
When do you call? Monday to Friday,
8:00 am – 8:00 pm EST*
*support not available after 5:00 pm EST for some products.
After Hours Emergency Support: 419.794.2594
When do you call? Outside normal business hours, on weekends and holidays.
Reason to Call:
Emergency situations – server/system is down.