Aktion Customer Support

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Aktion is committed to providing superior technical support and above-expectation service.

 

HOW SHOULD YOU CONTACT US?

Choose the option that best suits your schedule.

You can:

  1. Log-in to the Customer Support Portal and create a case
  2. Email the Support Team to create a case
  3. Call the Support Hotline

 

WHAT INFORMATION DO YOU NEED?

Please provide the following information:

  • Your full name
  • Company name
  • Your phone number
  • Your email address
  • Your preferred contact method
  • Issue/incident description
  • Level of urgency/impact to your business

 

WILL YOU BE BILLED?

Billing is determined by the level of support contracted and identified in your Aktion Support Agreement.

 

IS SUPPORT LIMITED TO A SPECIFIC SERVICE?

Support is available for software, Cloud Services and IT infrastructure issues.

How & When to Contact Support

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Aktion Portal Support: support.aktion.com

What is the portal? An online resource for anytime, anywhere access to Aktion Support.

How to access the Portal? Email support@aktion.com to request access. An ID and password will be provided.

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Email Support: support@aktion.com

When do you email? Email support anytime to open or respond to a support case.

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Aktion Hotline Support: 888.865.9425

When do you call? Monday to Friday,

8:00 am – 8:00 pm EST*

*support not available after 5:00 pm EST for some products.
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After Hours Emergency Support: 419.794.2594

When do you call? Outside normal business hours, on weekends and holidays.

Reason to Call:

Emergency situations – server/system is down.