Infor CloudSuite Distribution (CSD) has over 200 pre-built events that can provide email notifications to a single user or a group of users in real-time. These notifications are a useful alternative to remembering to run ad-hoc queries or to a colleague telling you on their way to get coffee. The intent is to see the smoke before the fire has started. Don’t leave discovering these important events to chance. Below we’ll discuss some of the available events and best practices for implementing them into your instance of CSD.
CloudSuite Distribution defines an event as something that has happened in the system that is not part of normal day-to-day procedures. There are thousands of activities that happen daily in any given business. CSD gives administrators the ability to focus on the few activities that serve as major pain points and notify the proper user(s) the second it happens.
Some popular event examples include, but are not limited to:
Just because over 200 events exist in CloudSuite Distribution, doesn’t mean a business should implement all of them. An administrator should weigh the severity of the impact that the event will have on the business with the likelihood that the event will occur. In other words, a sales order that is canceled with a tied PO might only occur twice a month, but when it does happen it can cause 6 plus hours of work to clean it up if the event wasn’t caught prior to the order shipping.
Another important consideration is making sure the event goes to the right person to prevent “event fatigue”. Event fatigue is the result of a user receiving so many email events that the importance of an event begins to lose its urgency. CSD can accomplish this, for example, by setting up events to go to the buyer that wrote the purchase order instead of all buyers in the company.
Companies can maximize the value of CloudSuite Distribution events and notifications when they take a surgical approach. Events should be complementary to existing processes and tailored to specific business problems which the company is trying to solve.
Aktion has a team of qualified consultants with deep industry knowledge in applying CloudSuite Distribution events/notifications to specific business problems. Contact us to be put in touch with an Aktion expert consultant to help you put out fires with the use of events before they get started.
Eric Murrell has more than 10 years of experience managing complex supply chains as an Army Officer and a supply chain professional in the distribution industry. As an Application Consultant for Aktion’s Supply Chain Division, Eric specializes in leveraging Infor CloudSuite Distribution to maximize efficiency for customers.