What is Managed Services for the Distribution Industry?

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Why the hype with Managed Services?

You’ve surely heard the buzzword “Managed Services” in relation to IT Support. Every day more and more businesses are jumping on the bandwagon. But what does managed services actually mean? Possibly even more important, how can you tell if an IT Support company is not just using the word as a marketing tool, but is in fact offering what they are promoting?

 

Let’s start with what it is:  Managed Services allows a business to supplement IT operations to a service provider who will assume an ongoing responsibility of 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.

 

And let us tell you what it isn’t: It’s not replacing your IT team.

Key components of the Aktion Managed Service Contract:

  • Automated remote monitoring and management
  • Automated patching and script updates
  • Managed Security including antivirus software and firewall security
  • Cloud support
  • End-user helpdesk support
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Aktion Associates: National software reseller and IT Infrastructure provider focused on the Distribution industry.