Our goal is to improve customer service by streamlining our internal systems. Skilled technology experts are available to quickly and efficiently address your support needs and identify a resolution.
Aktion Customer Support
Support Desk Number: 888.865.9425
Support Desk Email: firstname.lastname@example.org
Support Desk Hours: 8:00 am – 8:00 pm ET, Monday – Friday
Support Desk After-hours: Emergency Service Available
Targeted Service Level: Direct access to a consultant 80% of the time or 30 minute call back.
Please have ready to share with Customer Support:
- The name/version of the software application or technology for which you need support
- A brief description of the issue
- Any error messages you may have received
What does this mean for Aktion customers who require immediate technical assistance?
- One phone number = same great service: 888.865.9425
- Access to a trained professional consultant/technician
- All immediate technology needs including hardware, application hosting, managed services and networking issues will be addressed by the hotline staff
Don’t Forget About Your Consultant!
We know you value the relationship and service provided by your Aktion Consultant. We want you to know you may still contact your Aktion Application/Technical Consultant directly. The service desk is in place to augment and provide backup to the service delivered by these professionals.
For Customers With An Unlimited Support Contract…
The service desk provides a staffed alternative for immediate assistance. Customers with a current Aktion unlimited support contract will now have access to a network engineer on a Time and Material basis at the discounted rate stated in their contract.
Who Should Contact Aktion Customer Support?
Any customer that needs assistance with the following Aktion-supported technologies:
- Network and Information Technology
- Aktion Managed Service Agreements
- Application Support for:
- Acumatica ERP
- Deltek Vision
- Infor CloudSuite Distribution
- Infor SX.e
- Infor10 Distribution iBusiness (A+)
- Infor FACTS
- Infor iReporting
- Infor eStorefront
- Sage 100 Contractor (formerly Master Builder)
- Sage 300 Construction Real Estate (formerly Timberline Office)